FAQs

Customer Service
1. Who do I contact if I have a question about my subscription?
2. Where can I find my Subscription number?
3. How do I change the delivery address of my print subscription?
4. I am missing a copy of the magazine, how do I claim?
5. How to order a Back Issue?
6. Can I access my online subscription from more than one computer?
7. I’ve forgotten my password or username?

Subscription
8. What is included in my subscription for www.petroleum-economist.com Premium Content?
9. What are the current subscription rates?
10. How can I pay for my subscription?
11. What shall appear on my credit card statement for my subscription?
12. When will my subscription start and finish?
13. What is the difference between a "registered user" and a "subscriber"?
14. How do I confirm my expiry date?
15. Will I be reminded before my subscription expires?

Security
16. Is your online payment facility secure?
17. Will my credit card information be stored by you?

Free Trials
18. Can I have a free trial?
Can I have more than one free trial?

Cancellations and Refunds
19. How do I cancel my monthly or annual subscription?
20. What if I wish to receive a refund after my subscription has commenced?

Privacy
21. What terms and conditions apply to my use of the service?
What precautions are taken to secure my privacy?

Email news alerts
22. How do I subscribe to the e-mail newsletters?
23. How do I unsubscribe from the e-mail newsletters?
24. Why have I stopped receiving the e-mail newsletters?

Editorial
25. Who should I contact if I have a question about the content?

Customer Service

1. Who do I contact if I have a question about my subscription?
If you have any questions regarding your subscription please contact us using the details below:

Customer Services
Euromoney Institutional Investor plc
PO Box 18083
London
EC4V 5JS
United Kingdom
Customerservices@euromoneyplc.com
Telephone: +44(0)207 779 8610
Fax +44(0)207 779 8602

Please be sure to include your name and subscription number and magazine title to allow us to quickly retrieve your subscription details.

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2. Where can I find my Subscription number?
Your subscription number appears on the address label of your print copy. It can also be found on your invoice and receipt, it will start with MPE...

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3. How do I change the delivery address of my print subscription?
We require all address changes, including individual names and email address to be submitted in writing. This can be via email, fax or by post, for Customer Services details see Question 1.
Please state the old address and the new address and most importantly the subscription number to allow us to retrieve and change your details.

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4. I am missing a copy of the magazine, how do I claim?
Please note, our period to claim a missing issue is within the last 3 cover dates, this is to ensure we have the issues in stock and also so we can look into the distribution. Please contact Customer Services, stating the subscription number, magazine and the cover date of the issue you are missing and we will investigate. For Customer Service details see Question 1.

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5. How to order a Back Issue?
All articles are available on the archive section online, if you wish to purchase a past issue of the magazine, please email the Hotline or call +44(0)207 779 8999 with the date of the issue you require.

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6 Can I access my online subscription from more than one computer?
For security reasons, the Petroleum Economist site uses a cookie based log-in. This enables you to access the site from one machine. Deleting your cookie will mean that you lose this access to Petroleum Economist and you will need to contact us to have your cookie reset. For Customer Service details see Question 1.
Multiple access can be arranged - please contact Alastair Noakes on +44 (0) 20 7779 8007

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7. I’ve forgotten my password or username?
Please contact Customer Services, quoting your subscription number and the full name of the subscriber. For your security the login details will only be sent to the registered email address. For Customer Service details see Question 1.

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Subscription

8. What is included in my subscription?
A subscription to Petroleum Economist allows you unlimited access to the www.petroleum-economist.com website for the duration of your subscription. It provides full access to our fully searchable archive of articles dating back to 1999.

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9. What are the current subscription rates?
A 1 year Subscription to Petroleum Economist is £1295 / $2160 / €1685
A 2 year Subscription to Petroleum Economist is £2331 / $3888 / €3033
A 3 year Subscription to Petroleum Economist is £3108 / $5184 /€4044

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10. How can I pay for my subscription?
You may pay for your subscription online by credit card (Visa or Mastercard) or by requesting an invoice be sent to your company. The invoice will state payment options, including details of cheque and bank transfers

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11. What shall appear on my credit card statement for my subscription?

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12. When will my subscription start and finish?
This information can be found on your receipt. Alternatively please contact Customer Services. For Customer Service details see Question 1.

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13. What is the difference between a "registered user" and a "subscriber"? or What free content is available for non subscribers or "registered users"?
A registered user is someone who used to have a free trial or subscription to Petroleum Economist - but that is no longer active. Access to the site for registered users is restricted. A subscriber is someone with an active subscription and will have full access to Petroleum Economist content. If you are unsure of your subscription status please contact customer services.

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14. How do I confirm my expiry date?
This can be found on your receipt, which will state the period of your subscription. You will have received a written receipt by post after your payment has been processed. Alternatively, please contact Customer Services quoting your subscription number and the full name of the subscriber and we will be able to confirm this. For Customer Service details see Question 1.

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15. Will I be reminded before my subscription expires?
You will be reminded with emails and by post when your account is due for renewal.

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Security

16. Is your online payment facility secure?
Our credit card payments are handled by our payment payments. Datacash, who use state-of-the-art security tools and techniques to ensure that your online payment is completely secure. When you enter your credit or debit card details, a secure link is set up between your browser and Datacash. If you would like more information, please visit www.datacash.com

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17. Will my credit card information be stored by Euromoney Institutional Investor PLC?
We do not store your full credit card information, the last 4 digits are retained temporarily as a reference only

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Free Trials

18. How do I apply for a free trial?
Please click here and follow the instructions
You are entitled to one free trial per publication

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Cancellations and Refunds

19. How do I cancel my subscription?
We require all cancellations to be submitted in writing. This can be via email, fax or by post. please contact Customer Services
Please state the subscription number and name and address of subscriber. It would really help us to improve the quality of the magazine if you could tell us why you are cancelling.
For Customer Service details see Question 1.

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20. What terms and conditions apply to my use of the service?
Please click here to view our terms and conditions

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Privacy

21. What precautions are taken to secure my privacy?
Euromoney Institutional Investor plc is committed to your privacy.. Please click here to read our privacy policy

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Editorial

25. Who should I contact if I have a question about this publication?
We welcome comments from our users/readers - please contact us at customerservice@petroleum-economist.com

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Latest issue: December 2014/January 2015

The dangerous rebalancing of the oil market

Cheap oil will be a boon for consumers, but carries long-term risks too


View online now